FAQ

We specialize in high-performance tools including:

• Chainsaws & Pole Saws
• Power Tools
• Pressure Washers
• Snow Blowers

All our products are designed with professional-grade performance while maintaining exceptional value and affordability.

Absolutely! Our tools are trusted by both DIY enthusiasts and professional craftsmen. They’re built to handle demanding projects while offering the perfect balance of performance and value that makes them accessible to users at all skill levels.

Wen Products stand out by combining professional-grade performance with exceptional affordability. We believe that quality tools shouldn’t break the bank, which is why we’ve eliminated the middleman to bring you direct pricing without compromising on performance or reliability.

We ship globally to most regions worldwide, excluding Asia and select remote areas. Our international shipping network ensures your tools reach you no matter where your projects take you.

We offer two convenient shipping options:

• Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
• Free Shipping via EMS – 15-25 days after dispatch (for orders over $50)

Our team carefully prepares each order within 1-2 business days. We verify every item and ensure secure packaging to protect your investment during transit.

Yes! Once your order ships, you’ll receive an email with your tracking number. You can monitor your package’s journey right to your doorstep using our partnered carriers’ advanced tracking systems.

Please note that customs duties and import taxes are the responsibility of the recipient. Delivery times may also vary slightly based on local customs processing in your region.

We accept returns within 15 days of delivery. If you’re not completely satisfied with your purchase, please contact our customer service team to initiate a return process.

We recommend inspecting your tools immediately upon delivery. If you discover any shipping-related damage or issues, please contact our customer service team within 48 hours of delivery at [email protected].

Yes, all Wen products come with manufacturer’s warranties. Specific warranty terms vary by product, so please refer to your product documentation for detailed warranty information.

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is processed through secure payment gateways.

While creating an account offers benefits like faster checkout and order tracking, it’s not required. You can checkout as a guest if you prefer.

Our dedicated customer service team is available to assist you with any questions or concerns. You can reach us at [email protected]. We strive to respond to all inquiries promptly to ensure your complete satisfaction.

We typically respond to all customer service inquiries within 24-48 hours. For urgent matters, we prioritize quick resolution to minimize any disruption to your projects.